In order for a bin collection to be rescheduled you must be able to confirm that each of the following statements are true:
- You are reporting this after 4:45pm on your collection day
- The bin was at the kerbside or your collection point prior to 7am on your collection day
- The bin lid was shut and the bin was not over-flowing
- The bin was not too heavy, sometimes bins are too heavy for the loader to safely wheel to the lorry and empty
View the notification of a missed collection privacy notice (PDF 328Kb).