Statement - Active Aberdeenshire Direct Debit software failure

Some customers who pay for their Active Aberdeenshire accounts by direct debit have not had their payments taken this month due to a software failure.

The data of customers has not been compromised in any way.

Around 2000 Active Aberdeenshire customers have been affected by the glitch and will receive a letter early next week requesting that they make alternative arrangements for paying their monthly membership fee.

Head of Lifelong Learning & Leisure John Harding apologised to affected customers. “We are working with the software supplier to discover why some payments were taken this month, and others weren’t, so we can put in place steps to prevent it happening in the future. I’m very sorry for the disruption caused and ask customers to respond to the letters they will receive next week regarding payment arrangements.”