29 November 2021

Storm Arwen update 29.11.21


• More communities have been reconnected today (Mon) but it will still take several days to have all our communities reconnected by SSEN
• Priority locations are being shared by us with SSEN and the company is sourcing additional generators and contacting hotels to facilitate the provision of welfare and care to our most vulnerable communities at this time
• Generators now in-situ on Deeside but still awaiting connection to power up communities
• SSEN catering vans update:
1. Braemar van – staying
2. Kintore van – staying
3. Turriff van - staying
4. Aboyne van – at Old Huntly Hotel Car Park
5. Fyvie van – moving to Torphins
6. St Combs van – moving to Alford
7. Keith van – moving to Rhynie (will cover Lumsden)

Anyone seeking reimbursement of accommodation or food costs as a result of the power outage caused by Storm Arwen should contact SSEN as follows:
E-mail networks.executivecomplaints@SSEN.co.uk with a photograph of the receipt. It would be helpful if the subject of the e-mail was “Storm Arwen – Refund of Costs”
Send a letter to Aberdeen Depot, 200 Ashgrove Road West, Aberdeen, AB16 5NY with the receipt.

Scottish Water

• Around 3,500 households still without supplies
• Scottish Water has committed to providing 10 litres per person per day to affected households
• Engineers on-site utilising generators to reinstate water supplies until mains power is restored


• Care of People is our major focus along with partners
• Ongoing concern to all partners is the vulnerability of certain people within our communities, and the Local Resilience Partnership is doing all it can to provide support through house visits and assistance packages
• We continue to seek clarity from SSEN on power availability at rest centre locations identified by local area manager teams who are coordinating offers of community support/volunteers. We are working closely with SSEN to confirm power supplies for welfare centres so we can open them
• A welfare centre has been set up in Victoria and Albert Hall in Ballater due to the ongoing lack of power in parts of Royal Deeside
• Braemar – Fife Arms Hotel is providing community assistance – we have delivered  diesel to keep generator going and made a food delivery
• Alford Public Hall is open as a welfare centre providing hot water and hot drinks until 7pm for anyone to come from surrounding areas
• There is a wealth of local community activity and support taking place across Aberdeenshire and as part of that we are talking with local community leaders to see what additional support is required and in which key location.
• We’re continuing to support localised community efforts as many settlements have stepped up and opened their halls, pubs and hotels to provide food and warmth
• A number of school catering units including those at Aboyne, Alford and Mintlaw are preparing hot food for distribution to their communities.

• Arranging the transportation of food to households with no transport and welfare centres are being set up in those communities that require them
• Local mobile food vendors being deploying into communities - not necessarily in their usual patch - but going wherever we need them to


• All schools closed to pupils and staff on Monday and Tuesday
• Assessment of all 170 Aberdeenshire schools is ongoing to assess storm damage, access routes, and check if power, heating and water supplies are operational. The priority is to ensure buildings are safe before pupils and staff are welcomed back. 
• In some of the most rural areas, access remains an issue due to the wintery conditions, in others work is underway to remove fallen trees.
• Repairs are in progress where needed. Another concern is to ensure emergency lighting and power arrangements will be operational in schools when they re-open – batteries are being re-charged where necessary. Availability of staff in some areas is a concern, and the focus is on wellbeing. 

Waste Services

• All Household Recycling Centres closed today and staff supporting other services - household waste collections proceeding as normal but residents advised of disruption

Health and Social Care Partnership

• We now have power restored to all of our Community Hospitals and the Care Homes/Very Sheltered Housing complexes that we manage
• Staff are out making house calls to those very vulnerable people in our communities and we have moved some people into our own Care Homes to ensure they get the care and support they require
• Our Aberdeenshire Vaccination Centres are closed today and will re-open tomorrow (Tues)
• Our Learning Disability Day Services were closed today and will reopen tomorrow
• Many of our GP practices are currently unable to open along the Deeside Corridor and also at Rhynie. There has also been some connectivity issues in some of our other practices.


• Teams reprioritised to focus on emergency responses
• Focus on ensuring anyone requiring support is re-housed and Tenancy Services diverting from normal work to contact all vulnerable residents initially, followed by all residents to ensure they are okay and putting resources into sheltered housing to ensure that we have appropriate cover

Live Life Aberdeenshire

• Decision take to close all LLA leisure facilities Monday and Tuesday and redeploy staff to support wider council efforts
• Community/sports centres have opened providing access to hot showers, WiFi and mobile phone/device charging

1. Deveron Community and Sports Centre
2. Fraserburgh Community and Sports Centre
3. Peterhead Leisure and Community Centre
4. Ellon Academy Community Campus
5. Turriff Swimming Pool
6. Inverurie Community Campus
7. Westhill Pool
8. Portlethen Pool (from 4pm)
9. Stonehaven Leisure Centre
10. Huntly Pool

Service Points/Helpline

• Aberdeenshire Council Service Points opened on Monday provided they have power and water to offer assistance to communities
• A HAC (assistance centre) Storm Arwen on 0808 1963 384 stood up from 9am Monday, November 29th for an initial period of 48 hours and assess. Opening hours 9am-10pm Monday & 7am-10pm thereafter until no longer required. 

Passenger transport

• All school transportation has been cancelled on Monday and Tuesday
• All social care transport and A2B dial-a-bus services remain cancelled
• The normal Ready2Go demand responsive transport service will be cancelled on Tuesday due to major communication problems. For those services which are operating without a booking, visit: https://www.aberdeenshire.gov.uk/roads-and-travel/public-transport/ready2go-inverurie/
• Public bus services on the commercial network will be decided by the operators


• Continued message is to stay indoors and avoid travel
• Met Office warnings continue to be shared on all social media channels
• Work continues to clear windblown debris from the road network as well as carry out winter maintenance – roads team undertook full route inspection this morning to coordinate tree-felling
• Coordinated approach with local estates, landowners and chainsaw operators