08 December 2021

Storm Barra public update 8.12.21

Storm Barra impacted parts of Scotland this week, leaving just a small handful of customers without power as of 16:00 (Wed).


SSEN advise using the Powertrack app where possible to update on reconnection https://powertrack.ssen.co.uk/powertrack


If you are affected by Storm Barra, the Aberdeenshire assistance line can be contacted on 0808 196 3384 from 9am-5pm.


Power loss: Report to SSEN by calling 105

SEPA Floodline: Call 21100


Out of hours numbers


Housing repairs:    03456 08 12 03 

Homelessness:      03456 08 12 06

Social work:            03456 08 12 06


Welfare arrangements


Council welfare facilities will remain open as below on Thursday (9th) Unless otherwise stated, all locations listed below are offering showers for residents without power, WiFi, and mobile/device charging at no cost. 



Deveron Centre, Banff:   07:00-21:00
Fraserburgh Sports & Community Centre: 07:00-21.30


Peterhead Community Centre:  07:00-21:00
MACBI, Mintlaw:    10:00-15:00 Hot food, drinks to anyone without power



Inverurie Community Campus:  06:00-21:30
Westhill Swimming Pool:  06:00-21:00


Portlethen Swimming Pool:  07:00-21:00
Stonehaven Leisure Centre:  06:30-21:30
Mearns Community Campus:  17:00-21:30



Aboyne Community Centre:  07:00-20:30
Alford Community Campus:  06:30-21:00
Banchory Sports Village:  06:00-21:00
Huntly Swimming Pool:   09:00-20:15 



The latest information on school opening arrangements can be found at https://online.aberdeenshire.gov.uk/Apps/schools-closures/



Household waste collections

• Additional trips to household recycling centres are currently permitted for those with vans/trailers where the 24-visit limit has already been used
• Customers must still call the contact centre on 03456 081208 or email wasteadminsupportinverurie@aberdeenshire.gov.uk directly with the request so that additional bookings can be added
• Additional food waste bags containing spoiled food from fridges and freezers due to loss of power should not be placed next to the food caddy, as this will potentially attract vermin
• Householders should fill their food waste caddies – remembering to remove ALL packaging – and hold back any additional food waste for the next week as food caddies are uplifted on both general waste and recycling weeks. If this is not possible, additional waste can be placed in the general waste bin


Compensation arrangements

SSEN is making arrangements to compensate customers affected by power loss as a result of the storms. Payments will be made by cheque as soon as is reasonably practical and this will happen automatically. Customers do not need to call to arrange it.

All reasonable accommodation and food costs incurred will also be reimbursed, and receipts should be kept.

Further details on arrangements are available at Storm Arwen Red Alert (ssen.co.uk)