02 February 2022

Storm Malik/Corrie update Wednesday, February 2, at 6.30pm

Wednesday, February 2 @ 6.30pm

If you are receiving this message around the impacts of Storms Malik and Corrie, your help is appreciated in spreading this message via word of mouth or other local channels in your community. Please focus on those who have no power.
SSEN catering provision
SSEN catering facilities are available at the following locations this evening (Wed):

• Aboyne: Near the Huntly Arms Hotel, until 10pm Wed, and from 9am Thu
 Ballater: Victoria Square, until 10pm Wed, and from 9am Thu
• Banchory: Bellfield Car Park, until 10pm
• Braemar: Opposite the Fife Hotel, until 10pm
• Countesswells: (Aberdeen), Sainsbury’s Car Park, until 10pm
• Edzell: Muir Park, until 10pm Wed, and from 9am Thu
• Kemnay: Kemnay Chip Shop, Aquithie Road, until 8pm
• Kintore: Kintore Fish Bar, Northern Rd, until 9pm
• Lumphanan: Next to MacBeth Arms Pub, until 10pm
• Sauchen: Next to bus stop near recycling facilities, until 10pm
• Stonehaven: The Square, until 10pm Wed, and from 9am Thu
• Strathdon: Bellabeg car park, next to shop, until 10pm
• Tarland: The Square, until 10pm
• Torphins: Learney Hall, until 10pm
• Turriff: Show Park Car Park, until 10pm

LLA facilities open until 8pm today (Wed) and from 9am-8pm tomorrow (Thu)
All Live Life Aberdeenshire facilities are available until 8pm tonight for access to a hot shower and phone charging, etc, and again from 9am-8pm tomorrow. 

• Aboyne Swimming Pool and Deeside Community Centre
• Banchory Sports Village
• Deveron Community & Sports Centre
• Ellon Community Campus
• Fraserburgh Community & Sports Centre
• Huntly Swimming Pool
• Inverurie Community Campus
• Mearns Community Campus
• Peterhead Leisure Centre
• Portlethen Pool
• Stonehaven Leisure Centre
• Turriff Sports Centre
• Westhill Swimming Pool

SSEN support for accommodation and meals

For customers without power who need support and are unable to make alternative arrangements to stay with family or a friend, SSEN will reimburse reasonable costs for alternative accommodation.

Customers unable to access welfare facilities and who remain off supply may claim back the cost of meals up to £15 per person. Customers are being asked to keep copies of receipts for any claims.

Keep up to date on the progress of power reconnections at: 

Private Water Supplies

Residents that cannot use their private water supply due to a power cut preventing them from drawing or treating water should source bottled water for themselves where possible.

Where a resident is unable to leave their property to source bottled water (due to self-isolation, for instance) they should contact the assistance line on 0808 196 3384 between 9am and 5pm for support in obtaining a supply of water. For urgent requests out of hours, please contact 07342 088 339.

Where it is not possible for residents to treat their private water supply due to power failure, the water should be boiled before use.

Residents are advised that, when power returns, treatment systems should be checked, cleaned and disinfected as appropriate. Checks should also be made to ensure that treatment equipment is operating effectively and that no damage has been caused due to a lack of water or frost protection.

Until residents are sure their water is safe to drink it should be boiled prior to use or an alternative supply should be used.

Further advice on private water supplies can be found at https://www.aberdeenshire.gov.uk/environment/environmental-health/private-water-supplies/

Tree clearance

The latest storms caused substantial damage to our parks and forestry across the region and affected many roads across our network.

Our teams and outside contractors continue to undertake felling and clearing works around Aberdeenshire and we thank you for your patience as we undertake this significant task. Please remember, fallen, overhanging and hung-up trees represent a serious danger to safety and affected areas should be avoided at all times.

Phone numbers

• To report fallen trees on the roads network – 03456 08 12 05 (during office hours)
• Power outages – via SSEN on 105 
• Non-urgent medical issues – via NHS on 111
• Emergency council housing repairs – 03456 08 12 03  
• Emergency social care – 03456 08 12 06
• Assistance line – 0808 196 3384 (from 9am-5pm)