04 December 2021

Storm Arwen update 4.12.2021

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Latest resilience and service information – Storm Arwen
 
Around 500 homes remained without power this morning (Sat, Dec 4) and SSEN engineers are making the final push to reconnect people in Aberdeenshire affected by Storm Arwen.
 
There may be further short outages as people are reconnected but those are being dealt with on a normal operational basis. Anyone still without power should call 105. Anyone whose power has been reconnected but may be facing hardship issues should also get in touch.
 
Please remember that the Aberdeenshire assistance line can provide help for anyone who needs advice on 0808 196 3384 from 10am – 3pm tomorrow (Sun).
 
There have been thousands of contacts with residents by phone and through personal visits following the storm. This is thanks to the great partnership working across the Local Resilience Partnership and military support. Hundreds of outbound calls have been made and work continues to ensure we have made contact and given advice and guidance to residents.
 
Met Office colleagues continue to keep a close eye on the weather in the coming days. Please continue to avoid wooded or forest areas where there are unstable trees.
 
Resilience
 
·       During our visits to affected households – where we do not get an answer – we are posting leaflets providing details of local welfare centre facilities where they can access hot food and drinks, showers and assistance
 
·       However, we would encourage those residents who may have relocated from their home to alternative accommodation to call our assistance line on 0808 1963 384 and check in with the staff on your needs, so we can confirm you are safe and well
 
·       And finally, while we continue this vital work in our communities, we would ask that you go back and check on anyone you know of who may be vulnerable and in need of assistance. You can also call us on their behalf if you find they need any support
 
 Welfare centres and community facilities
 
BANFF & BUCHAN

Whitehills, The Galley: 12.00– 19.00 (Sat); 15.00 – 18.30 (Sun)  No booking required

Banff Fife Lodge Hotel: 12.00 – 14.00 (Sat); 12.00 – 14.00 & 17.00 – 20.00 (Sun)
 No booking required

Macduff Knowes Hotel: 12.00 – 20.00 (Sat & Sun) Booking required

Banff Springs layby: 09.00 – 15.00 (Sat & Sun) Catering van SSEN, One Pot Shop

Deveron Centre, Banff: 09.00 – 14.00 (Sat & Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Fraserburgh Sports & Community Centre: 09.00 – 16.00 (Sat & Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

BUCHAN

Crimond Medical/community hub: 10.00 – 13.00 (Sat only) Hot drinks, hot food, heat and charging facilities

Maud Resource Centre: 10.00 – 14.30 (Sat only) Hot drinks, hot food, heat, charging facilities

Peterhead Community Centre: 08.00 – 16.00 (Sat); 10.00 – 16.00 (Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Macbi, Mintlaw: 10.00 – 13.00 (Sun) Showers, hot food, drinks to anyone without power

FORMARTINE

Balmedie Leisure Centre: 09.00 – 16.00 (Sat & Sun if needed) Hot food, tea/coffee and showers

Ellon Community Campus: 08.30 – 17.00 (Sat); 09.00 – 17.00 (Sun) Showers for residents, no charge, WiFi and mobile/device charging

Methlick – Ythanview Hotel: 12.00 – 17.00 (Sat & Sun) No bookings required

Turriff Pool: 09.00 – 16.00 (Sat & Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Turriff, Haughs: 08.00 – 22.00 Catering van

GARIOCH

Echt Hall: CLOSED, as no longer required. Notice on door advising HAC number and Westhill LLA facility.

Inverurie Community Campus: 08.00 – 17.30 (Sat & Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Westhill Pool: 07.30 – 17.15 (Sat) ;10.00 – 16.00 (Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Sauchen/Cluny: opposite village notice board and bus stop, 08.00 – 22.00 Catering van

KINCARDINE & MEARNS

Portlethen Pool: 08.00 – 16.00 (Sat); 09.00 – 17.00 (Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Stonehaven Leisure Centre: 09.00 – 16.00 (Sat); 09.00 – 17.00 (Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Mearns Community Campus: 10.00 – 14.00 (Sat) Showers for residents without power, no charge, WiFi and mobile/device charging

MARR

Aboyne Community Centre: 09.00 – 15.30 (Sat & Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Alford Community Campus: 09.00 – 15.00 (Sat) 08.00 – 16.30 (Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Banchory Sports Village:  07.45 – 15.00 (Sat) Showers for residents without power, no charge, WiFi and mobile/device charging

Hill of Banchory Sports Centre, Provost Webster Road, AB31 5BL: 09.00 – 17.00 (Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Huntly Pool: 08.15 – 14.30 (Sat); 08.15 – 15.30 (Sun) Showers for residents without power, no charge, WiFi and mobile/device charging

Lumphanan Village Hall: 08.00 – 22.00 (Sat & Sun) Catering van

Bellabeg, Strathdon (lay-by across from shop): 08.00 – 22.00 (Sat & Sun) Catering van

Aboyne car park, by The Green: 08.00 – 22.00 (Sat & Sun) Catering van

Alford Transport Museum car park:  Catering van

Tarland (in the square): 11.00 – 22.00 (Sat & Sun) Catering van

Banchory, Bellfield car park: 08.00- 22.00 (Sat & Sun) Catering van

Torphins (in the square): 08.00 – 22.00 (Sat & Sun) Catering van

Bogniebrae, Bognie Arms car park: 08.00 – 22.00 (Sat & Sun) Catering van

·       All LLA facilities are open as normal
·       Hot showers are still available at leisure facilities for residents who still need them – no charge! – and you can still access WiFi and mobile phone/device charging.
 
SSEN
 
·       Around 500 properties still off grid and SSEN expect to make further progress over weekend to restore power to more areas of Aberdeenshire
 
·       As a reminder, if any customer is without power and is unable to make alternative arrangements to stay with family or a friend, SSEN will reimburse all reasonable costs for alternative accommodation and meals
 
·       Details http://news.ssen.co.uk/news/all-articles/2021/november/storm-arwen-red-alert/
 
 
Environment and Sustainability Services
 
·                A2B and Ready2Go operating as normal
·                School transport continues to operate to all schools that are open
·                Social Care transport operating as required
·                Bus stop/shelter infrastructure still progressing dealing with aftermath of the damage caused by Storm Arwen
Household waste collections
 
·       Further to our messaging around the disposal of defrosted food, the decision has been taken to provide additional trips to our household recycling centres for those with vans/trailers if they have used up their 24-visit limit
 
·       You will still have to either call the contact centre on 03456 081208 (Mon-Fri) or email wasteadminsupportinverurie@aberdeenshire.gov.uk directly with your request and we can add additional bookings on
 
·       Residents are reminded that if they have quantities of spoiled food from fridges and freezers due to loss of power they should not place excess food waste bags next to the food caddy, as this will potentially attract vermin
 
·       Extra food waste caddies can be collected free of charge from our recycling centres. We encourage householders to fill their food waste caddies – remember to remove ALL packaging – and hold back any additional food waste for the next week as food caddies are uplifted on both general waste and recycling weeks. If this is not possible, you can put the additional waste in your general waste bin
 
 
Community testing programme
 
·       We continue working with NHS Grampian to make Community Lateral Flow Testing available for people without COVID symptoms on a voluntary, no appointment, basis across Aberdeenshire
 
·       We are offering more ‘Collect Only’ locations next week and would appreciate it if you could help us inform our residents of the closest site to them, by using your social media presence
      
 
·       Next week’s schedule is attached and also available online at https://www.aberdeenshire.gov.uk/covid-19/community-testing
 
Roads/Weather
 
·       All primary routes were treated last night and again this morning where necessary. Some routes in Marr to be treated this evening, and most other routes on standby for treatment as required.
 
·       Outbreaks of rain, sleet and hill snow will turn light and patchy throughout the day and overnight. Road surface temperatures may fall below zero on higher routes, with the risk of ice. Temperatures are expected to remain above zero on lower routes, and it is expected to be largely dry tomorrow morning.
 
·       You can get all the latest updates on gritting treatment along with an array of other council information by downloading the myaberdeenshire app at https://www.aberdeenshire.gov.uk/my/mobile-app/