Report a missed bin collection

Sign in with myAberdeenshire to save time and have your contact details filled in for you.

Please check if there are any disruptions to bin collections before reporting a missed bin.

All fields on this form are mandatory unless marked as optional.

In order for a bin collection to be rescheduled you must be able to confirm that each of the following statements are true:

  • You are reporting this after 4:45pm on your collection day or within 2 working days after your scheduled collection day
  • The bin was at the kerbside or your collection point prior to 7am on your collection day
  • The bin lid was shut and the bin was not over-flowing
  • No bin hanger was attached to the bin notifying you there was an issue with your bin
  • The contents of the bin were not compacted and / or frozen and cannot be fully emptied
  • The bin was not too heavy, sometimes bins are too heavy for the loader to safely wheel to the lorry and empty
  • Safe access to your bin was not obstructed