Report a missed bin collection

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We are experiencing staff shortages due to Covid-19. To help us please only report a missed bin if you do not have enough space in your bin to last until your next scheduled collection
All fields on this form are mandatory unless marked as optional.

In order for a bin collection to be rescheduled you must be able to confirm that each of the following statements are true:

  • You are reporting this after 4:45pm on your collection day or within 2 working days after your scheduled collection day
  • The bin was at the kerbside or your collection point prior to 7am on your collection day
  • The bin lid was shut and the bin was not over-flowing
  • No bin hanger was attached to the bin notifying you there was an issue with your bin
  • The contents of the bin were not compacted and / or frozen and cannot be fully emptied
  • The bin was not too heavy, sometimes bins are too heavy for the loader to safely wheel to the lorry and empty
  • Safe access to your bin was not obstructed